Paus138 is committed to protecting the privacy and personal data of every Malaysian member. This document clearly sets out what data we collect, why we need it and how we protect it – without confusing legal jargon.
Six core principles that shape how Paus138 handles every member's personal data.
This Privacy Policy ("Policy") describes how paus138 ("we", "Platform") collects, uses, stores, protects and shares the personal information of members who use the paus138.asia website and all related services.
Paus138 takes privacy seriously — not simply because it is required under Malaysia's Personal Data Protection Act 2010 (PDPA), but because we believe member trust is the foundation of everything we build. Without your trust, there is no platform. That is why we invest in best-in-class security infrastructure and a privacy policy that is transparent and accountable.
By registering a Paus138 account, using any of our services or simply browsing our website, you agree to the collection and use of personal information as described in this Policy. If you do not agree, please refrain from using our platform.
Important Note: This Privacy Policy is written in Bahasa Melayu and constitutes the legally binding version for all Malaysian members. It should be read together with Terms & Conditions Paus138, which serves as a supplementary document to this Policy.
Paus138 collects personal data from various sources as you use our platform. Below are the categories of data we collect and the reasons for doing so:
| Data Categories | Sample Information | Source of Collection |
|---|---|---|
| Identification Data | Full name, MyKad number, date of birth, gender | Registration form & KYC process |
| Contact Data | Phone number, email address, residential address | Registration form & profile updates |
| Financial Data | Bank account details, eWallet account numbers, deposit & withdrawal transaction records | Payment processing & financial verification |
| Platform Activity Data | Betting records, games played, session duration, in-platform transaction history | Automatic platform usage |
| Technical Data | IP address, device type, web browser, operating system, screen resolution | Server logs & analytics systems |
| Communication Data | Records of interactions with the support team, emails, complaints and feedback | Customer support interactions |
Sensitive Data: Paus138 does not collect sensitive data such as medical information, political views, religious beliefs or sexual orientation unless you voluntarily share such information in your communications with us and it is relevant to your request.
The personal data we collect is used solely for the following purposes. Paus138 does not use your data for anything outside this list without obtaining fresh consent from you beforehand:
In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), Paus138 processes personal data on one or more of the following legal bases:
Your Rights Regarding Consent: Where paus138 relies on your consent as the basis for processing, you have the right to withdraw that consent at any time through your account settings or by contacting us at support@paus138.asia. Withdrawing consent does not affect the validity of any processing that took place prior to the withdrawal.
Paus138 does not sell, rent, or trade members' personal data to any third party. However, there are limited situations where we need to share data with certain parties for platform operational purposes:
All third parties that receive personal data from Paus138 members are bound by strict confidentiality and data protection agreements. They are only permitted to use that data for the specific purposes outlined in their agreement with us.
Paus138 makes serious investments in security infrastructure to ensure your personal data remains protected at all times. The key security measures we have implemented are as follows:
Data Breach Notice: In the event of a security breach that materially affects your personal data, Paus138 is committed to notifying you and the relevant authorities within the timeframe prescribed by applicable Malaysian law. We will clearly explain what occurred, what data was involved and the steps we have taken to address it.
Paus138 uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:
You can manage cookie settings through your web browser. However, disabling essential cookies will affect the functionality of the paus138 platform. For more information on managing cookies in your browser, please refer to your browser's help documentation.
In operating the Paus138 platform, your personal data may be transferred to and stored on servers located outside Malaysia – for example, when we use cloud computing services or international game providers.
When international data transfers occur, paus138 ensures that adequate protections are in place to safeguard your data. These safeguards include:
Paus138 prioritizes working with providers based in Malaysia or in jurisdictions with robust data protection laws, where such options are available.
As a paus138 member and an individual protected under Malaysia's PDPA, you have the following rights with respect to your personal data:
To exercise any of the rights above, please contact our privacy team at support@paus138.asia, stating the right you wish to exercise and the relevant details. We will respond within 14 business days. In some cases, we may need to verify your identity before processing your request.
Paus138 does not provide services to individuals under the age of 18 and does not knowingly collect personal data from minors. Our platform employs multiple measures to ensure that only eligible individuals — aged 18 and above — can register and use our services.
Should we discover that personal data belonging to an individual under the age of 18 has been collected without parental or guardian consent, we will take immediate steps to delete that data from our systems and close the account in question.
To Parents & Guardians: If you believe your child under the age of 18 has registered an account on Paus138 without your knowledge, please contact us immediately at support@paus138.asia. We will investigate and close the account, and return any deposited funds within a reasonable timeframe.
Paus138 retains your personal data only for as long as is necessary for the original purpose of collection, or for as long as required under Malaysian law. The following are general guidelines on our retention periods:
When data is no longer needed and there is no legal requirement to retain it, Paus138 will securely delete or anonymise that data so it can no longer be linked to you.
Paus138 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technologies used, legal requirements, or other operational reasons.
When we make material amendments to this Policy, we will:
Continued use of the Paus138 platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you should stop using the platform and may close your account by contacting us.
Our Recommendation: We encourage you to review this Privacy Policy periodically – at least once every six months – to stay informed about how we handle your personal data. This page always contains the most current and in-force version of the Privacy Policy.
If you have any questions, concerns or complaints about how Paus138 handles your personal data, or if you wish to exercise any of your privacy rights, please contact us via:
Paus138 is committed to treating all privacy enquiries seriously and providing clear, satisfactory responses. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory body.
This Privacy Policy should be read together with Terms & Conditions and the Responsible Gaming us. For frequently asked questions, visit the Frequently Asked Questions us.
If you have ever had concerns about the security of your personal data when using online platforms in Malaysia, you are not alone. High-profile data breach incidents involving various platforms have made many Malaysian users more cautious — and rightly so. At paus138, we do not view these concerns as obstacles to doing business. We see them as a responsibility we need to prove ourselves worthy of.
When you deposit funds via Touch 'n Go eWallet or DuitNow to bet on Liga Super football or the Malaysia Open badminton at Paus138, you are doing more than making a financial transaction. You are entrusting us with your account information, your transaction records and, in many cases, your identity card number. That trust is not something we take lightly. Every MYR we invest in security infrastructure, every hour our privacy team spends ensuring PDPA compliance, every policy we write – all of it exists to prove that your trust is well placed.
From a technical standpoint, the 256-bit SSL encryption we use means that even if someone were to intercept communications between your device and Paus138's servers — which is extremely difficult in itself — the data would appear as a meaningless string of random characters without the decryption key that only we hold. This same standard is used by Maybank, CIMB and virtually every major financial institution in Malaysia. It is not merely a feature — it is a baseline requirement for any serious financial platform.
From a policy standpoint, compliance with Malaysia's PDPA means you have enforceable legal rights you can act on. If you want to know what data we hold about you, you can ask and we are obliged to tell you. If the data is inaccurate, you can request a correction. If you no longer wish to receive marketing communications from us, a single email is all it takes and we will stop immediately. These are not voluntary promises — they are your legal rights, and we respect them fully.
One thing we want to make absolutely clear: paus138 has never and will never sell members' personal data to any third party for marketing purposes. Your betting records, bank account details, phone number — all of this is personal information you have entrusted to us for the specific purpose of using the paus138 platform, not to be commercialised by advertisers or other companies. paus138's business model does not rely on selling data — it relies on the trust of members who return to our platform knowing their data is safe.
If you have a question not covered in this Privacy Policy, or would like a deeper understanding of any aspect of how we handle your data, our team is available in Bahasa Melayu at support@paus138.asia. Your privacy is not something you should have to compromise on – and with Paus138, you won't have to.
The most common questions members ask about privacy and data protection at Paus138.
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